Spark FAQ

General inquiries

What is Cash?

Cash is an in-game currency you use to enter games and you can withdraw it at any time. To earn cash from games, you must first deposit from the shop or offers with a credit card or PayPal. As soon as you make a deposit, your cash will appear in your account, which you can use in matches against other players. To enter the cash tables, you have to pay a certain fee, as a result of which you will receive a big prize according to your ranking.

What is Bonus Cash?

Bonus Cash is an in-game currency that you use to enter games. You can earn Bonus Cash through daily rewards, missions, referral codes, promo codes, and leaderboards. Your Bonus Cash is forfeited when you withdraw funds.

What is Gem?

Gems are an in-game currency used to enter practice games. You can earn gems by winning practice games, through hourly rewards in the shop, offers, daily rewards, missions, and promo codes. If you save enough gems, you can enter cash games, which offer a bonus cash prize to the top scorers. To earn gems easily, don’t forget to login every day to claim your daily prize.

Is Spark Win Cash free to play?

Yes, the game is completely free to play. You can participate in practice games and cash games using Gems. To earn Gems, you can complete missions, and claim hourly and daily rewards.

How does XP work?

You can earn XP by playing both practice and cash games. Additionally, you can earn XP from daily rewards, so don’t forget to log in every day. Keep in mind that cash games provide more XP than practice games.

Games

Are there any bots in Spark Win Cash?

No, there aren’t any bots in Spark Win Cash games. You only play against bots in the first tutorial match of each game, which is designed to help players get familiar with the game. After that, you will play only against real players.

Is everybody play the same match in the same table?

Yes, when you enter a table, you play against the players who have exactly the same game setup as you. This means you will have the same card deck in Solitaire, the same cards and balls in Bingo, the same playfield in Triple Match3D, the same block pattern in Block Puzzle, and the same weapon combination and monster spawns in Survivor!

How Matchmaking works?

Our system aims to match you with players of similar skill levels to ensure a fair and enjoyable experience. As you win more, you will be matched against better players.

Where can I see my match results?

In the game results tab you can see all of your past matches, your scores, your rewards and who you played against. If you think you have trouble with your match results, you can contact support with the button.

What does pending matches mean?

Since we don’t use any bots in our system, we wait for real players to join games to complete them. If your match is pending, it means you are waiting for real players to join your matches. Don’t worry, we are working hard to find players and match you as soon as possible.

Where can I access the in-game pause menu and what does it do?

You can pause the game up to 3 times for a total of 10 minutes. In the pause menu, you can toggle music, sounds, and vibration, as well as access some game-specific features like right-hand and left-hand mode in the Survivor game.

Account

How can I sign up?

You can sign up with your phone number in the opening scene where you set up your profile by clicking login at the bottom of the pop-up. After entering your phone number, an SMS verification code will be sent to your phone. Once you enter the code in the app, your new account will be created, and you're all set. If you don’t sign in with your phone number, you can’t reach your account if you delete your app.

How can I log in to my account?

If you deleted the game and come back as a new user, you can log in with your phone number in the opening scene by clicking the “login” button at the bottom of the pop-up. After entering your phone number, an SMS verification code will be sent to your phone. Once you enter the code in the app, you will be logged in to your account, and you're all set.

How can I log out?

You can log out from your account by pressing the “log out” button at the bottom of the profile page.

How can I delete my account?

You can delete your account by pressing the “delete account” button at the bottom of the profile page, but beware that this action can never be undone!

Where can I see my balance history?

You can access your match history by pressing the "History" button at the top of the profile page.

Can I change my username and profile picture?

You can edit your name and profile picture by clicking the pencil icon below your profile picture in the profile tab.

Can I play with 2 accounts?

To maintain fairness within the environment, each user is permitted to have only one Spark Win Cash account.

Are cash games available in my location?

Cash Games accessible through the Services are only available to residents of the jurisdictions listed below:
In the United States of America: District of Columbia, Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Outside the United States of America: Canada, Denmark, Germany, Norway, Sweden, The Netherlands, The United Kingdom, India.

Payment

How can I deposit cash?

After clicking to purchase from the shop or any offer, you can make a deposit using either your credit card or your PayPal account. You can then save these methods for future use. You can make purchases without needing to create an account.

How will my purchases be shown in my account documents?

In credit card purchases, it will be shown as Midas Games Kft. In PayPal purchases, it will be shown as Midas Games Kft.

How can I save my credit card?

When making a purchase with your credit card, you can click the checkbox below your credit card information to save your card for future payments!

How can I save my PayPal information?

After making a purchase with your PayPal account, your PayPal information will be automatically saved.

Can I change my credit card that I always use?

Yes, you can. Simply click to purchase any shop pack or offer, then select "Use another method." From there, you can choose "Credit or Debit Card" again and use a new card to complete the purchase.

Can I change my PayPal account that is linked to my account?

Yes, you can. Simply click to purchase any shop pack or offer, then select "Use another method." From there, you can choose "PayPal" again and use a PayPal account to complete the purchase.

How can I withdraw my cash?

After clicking the withdraw button in your profile, you need to enter the amount you wish to withdraw. Then, select the account to which the funds will be withdrawn and fill out the registration form. Once you’ve completed these steps, you can submit your withdrawal.

Is there a withdrawal limit?

You can withdraw a minimum of $10 and a maximum of $100 in a single transaction. The daily withdrawal limit is $1,000, and the monthly limit is $30,000.

How long will it take for my withdrawal to be completed?

Generally, it will be completed in less than a week. However, to ensure fairness, we may contact you and ask you to provide some documents if necessary.

Can I withdraw my bonus cash?

No, all Bonus Cash will be forfeited when you request a withdrawal. You can view your cash and Bonus Cash balances on the withdrawal request page.

How can I use my promo code?

You can use your promo codes in the shop tab via the “Enter Code” button.

How can I use my referral code?

You can use your referral codes in the shop tab via the “Enter Code” button.

What is missions?

There are two types of tasks: daily and weekly. By completing daily tasks, you can earn badges and rewards like Gems and Bonus Cash from daily chests. Weekly tasks work in the same way, with the only difference being that you have a full week to complete them.

How can I claim my leaderboard rewards?

You can claim your leaderboard rewards every Monday from the Leaderboard tab.